Legal information and privacy
This page sets out Sharara Tours' liability terms, how to report a problem and how we protect our customers' personal data. If you have any questions, please contact us. You can also read our full privacy policy.
About Sharara Tours
Dreaming of a trip to Egypt? Sharara Tours organises excursions and tours across the country and helps our guests plan the trip they have in mind. Handling personal data responsibly is part of how we work, and we aim to offer safe, transparent and reliable travel services.
Sharara Tours is a tour agency based in Egypt that organises excursions for English-speaking travellers. For many years we have run carefully planned sightseeing programmes, so our guests can enjoy their holiday in Egypt without unnecessary stress.
Liability
Sharara Tours is not liable for lost personal belongings, illness, flight delays or changes caused by third-party providers such as hotels or airlines.
We do our best to give our guests the best possible service and support during their trip. However, we cannot be held responsible for events beyond our control.
Complaints and reporting problems
If anything goes wrong during an excursion or your stay in Egypt, please contact our team straight away. We will do everything we can to find a solution quickly so that your trip stays comfortable and enjoyable.
Privacy and personal data protection
Protecting our customers' personal data is one of Sharara Tours' top priorities. We only process personal data in line with the applicable privacy and data protection laws.
What personal data do we process?
Personal data is information that can identify a specific person, such as a name, home address, phone number or email address.
Anonymous and statistical data
You can generally use our website without giving any personal data. Technical information, such as your browser type, operating system or the pages you visit, is collected anonymously and used for statistical purposes.
How we collect personal data
We collect personal data when you use our services, for example when you book an excursion in Egypt, fill in a contact form or sign up for our newsletter.
How we use personal data
We only process personal data as far as we need to in order to provide our services, in particular to handle bookings, organise excursions and deliver the travel services you ordered.
Sharing personal data
To organise your trip properly, we may pass some personal data to our partners, such as airlines, hotels or insurance companies. We only share what is necessary and always in line with the applicable law. We do not sell our customers' personal data.
Data security
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.
Your rights
You have the right to access, correct or delete your personal data, unless the law requires us to keep certain information.
Newsletter
Our newsletter includes news about our current Egypt excursions and special offers. We only send it to people who have signed up, and you can unsubscribe at any time.
Links to external websites
Our website may link to external sites. We are not responsible for the content of those sites or for their privacy practices.